Marketplace Rules

These rules apply to all buying or selling activity conducted via Wisebled Market, including listing publication, negotiation, payment, cargo shipping, reviews, and dispute resolution. They supplement the Terms of Use and sector policies (privacy, cookies, child safety).

Wisebled Tec Ltd acts as an intermediary: the sales contract is concluded directly between buyer and seller. Wisebled facilitates the transaction, may hold funds in escrow, moderate content, and apply sanctions in case of violation.

Professional sellers may be subject to additional obligations (pro seller contract, VAT invoicing, tax identification number). Occasional individual sellers remain responsible for compliance with applicable laws in their country.

The buyer agrees to provide accurate information (identity, delivery address, reachable phone number), pay the amount due on time, not initiate abusive chargebacks, and receive the parcel or organize receipt in accordance with cargo carrier instructions.

Before ordering, the buyer must carefully read the product page (description, photos, delivery times, shipping costs, return policy, import restrictions). For international Turkey → Africa shipments, the buyer is responsible for customs duties, local taxes, and import formalities unless otherwise stated.

Claims (non-conforming, undelivered, damaged product) must be opened within the timeframes indicated on the order via the "My orders" section. After this period, the seller and Wisebled may consider the transaction accepted.

• Payment by card, Mobile Money, or Wisebled wallet depending on local availability
• Prohibition of fraudulent orders, counterfeit resale, or payment flow circumvention
• Cooperation with seller and carrier to facilitate cargo delivery

Every seller must create a shop, accept the seller contract, complete identity verification (KYC): ID document, selfie, proof of address, tax number or business register depending on status (individual, self-employed, company). Wisebled may request additional documents at any time.

The seller guarantees ownership of rights to products sold, holds export/import authorizations where applicable, and complies with safety and labeling standards of destination countries (Cameroon, Turkey, other served African countries).

Sale proceeds may be held in escrow until delivery confirmation or expiry of the claim period. Wisebled charges a commission on each sale according to the current rate. The seller is responsible for tax and social obligations.

Each listing must include an accurate title, complete and honest description, real product photos (misleading stock photos prohibited), clearly stated price incl. or excl. tax, available stock, shipping times, product origin, and any restrictions (customs, warranty, expiry).

Prohibited: illegal products, counterfeits, weapons, drugs, adult content, uncertified dangerous products, protected species, content violating intellectual property or child protection. Wisebled may remove any listing without notice in case of violation.

The seller must keep listings up to date. Out-of-stock products must be unpublished or marked unavailable within 24 hours. Variations (size, color) must be correctly specified to avoid disputes.

Prices must reflect the actual product cost. Fake discounts (inflated strikethrough prices), bait pricing, and price manipulation between competitors are prohibited. Promotions must clearly indicate validity dates and conditions.

Additional fees (packaging, cargo insurance, exchange fees) must be transparent before order confirmation. The seller cannot require off-platform payment (circumvention prohibited).

Wisebled may display prices in different currencies (XAF, TRY, EUR, USD) for reference; the billed amount is that confirmed at checkout.

The seller must ship the order within the advertised timeframe, with a valid cargo tracking number as soon as the parcel is handed to the carrier. Wisebled cargo partners (Turkey → Africa) should be preferred when offered, unless the seller has prior agreement with another certified carrier.

Packaging must protect the product for international transport (shocks, humidity). Customs documents (commercial invoice, declared contents) must be accurate. Any false declaration exposes the seller to sanctions and prosecution.

In case of significant delay, the buyer may open a claim. The seller must cooperate with support and the carrier to locate the parcel. If the parcel is lost or irrecoverably blocked in customs due to seller fault, refund or reshipment is at the seller's expense.

Platform payments are processed via certified providers (bank card, MTN/Orange Mobile Money, Wisebled wallet). The seller receives funds only after delivery validation or expiry of the claim period, according to applicable escrow mode.

The Wisebled wallet allows crediting, debiting, and receiving refunds. Limits, fees, and identity verification apply. Money laundering, terrorist financing, and transactions with sanctioned entities are strictly prohibited.

Approved refunds are credited to the original payment method or wallet, depending on technical possibilities and local regulations. Wisebled may freeze funds during fraud investigation or open dispute.

Reviews must be honest, based on a real purchase or sale experience, and must not contain defamatory, discriminatory content, personal contact details, or illegal content. Reviews are moderated automatically and manually.

The seller is prohibited from offering incentives (discount, gift) in exchange for a positive review, or the buyer from extorting benefits under threat of negative review. Reciprocal reviews between linked accounts (self-reviews, collusion) result in removal and sanctions.

Wisebled reserves the right to publish aggregate statistics (average rating, satisfaction rate) on shops without individually identifying review authors.

In case of violation of these rules, Wisebled may apply graduated measures: warning, listing removal, fund freeze, feature restriction, temporary or permanent suspension of seller or buyer account, marketplace exclusion.

Serious violations (fraud, counterfeiting, CSAM, money laundering, systematic payment circumvention) result in immediate exclusion, evidence preservation, and reporting to authorities. Due commissions and chargeback fees may be charged to the offending seller.

Sanctioned seller or buyer may contest the decision by email at legal@wisebled.com within fifteen (15) days, presenting facts and supporting documents. Wisebled will re-examine the file and communicate a reasoned decision.

In case of disagreement between buyer and seller, parties must first attempt amicable resolution via platform messaging and Wisebled support. Our team may offer mediation, request evidence (photos, cargo tracking, recordings), and propose partial or full refund.

If mediation fails, the dispute may be escalated to an external mediator or competent courts according to the Terms of Use (Cameroonian law, Douala courts, subject to mandatory consumer rules).

Disputes relating to Mobile Money or card payments are also subject to procedures of relevant providers. Wisebled cooperates with parties and authorities to facilitate resolution within reasonable timeframes.