Legal Notice

The website wisebled.com and the Wisebled Market platform are published by Wisebled Tec Ltd, a company operating an online marketplace facilitating cross-border e-commerce between Africa and Turkey.

Registered office: Istanbul, Türkiye. General email: support@wisebled.com. Legal email: legal@wisebled.com. Website: https://wisebled.com.

Wisebled Tec Ltd is responsible for the design, development, operation, and maintenance of the platform's technical infrastructure (website, mobile applications, API).

The publication director is the legal representative of Wisebled Tec Ltd, acting on behalf of the company for all editorial, institutional, and regulatory content published on wisebled.com.

User-generated content (product listings, reviews, messages, photos) is the responsibility of its respective authors. Wisebled implements moderation and reporting procedures in accordance with its Marketplace Rules and applicable regulations.

For any complaint regarding content published on the platform: legal@wisebled.com, specifying the URL or reference of the content concerned.

The servers and cloud infrastructure hosting the Wisebled Market platform are provided by certified providers, selected for their reliability, compliance with international security standards (ISO 27001, SOC 2), and ability to serve users in Africa and Turkey with optimized latency.

Data is hosted in data centers located in the European Union and/or in regions geographically close to our main markets, with regular replication and backup. The exact identity of the primary host may be obtained upon request at legal@wisebled.com for operational security reasons.

Access to production environments is strictly controlled, logged, and limited to authorized Wisebled personnel and technical subcontractors bound by confidentiality agreements.

Customer support (orders, deliveries, account): support@wisebled.com. Legal questions and complaints: legal@wisebled.com. Data protection: privacy@wisebled.com.

Postal address: Wisebled Tec Ltd, Istanbul, Türkiye. Mail requests must indicate the subject, your contact details, and, where applicable, your order or account number for expedited processing.

Customer service is available in French, English, and Turkish, during the hours indicated on the platform Help page.

All elements comprising the wisebled.com website and the Wisebled Market application — structure, design, texts, graphics, logos, icons, databases, software, recommendation algorithms — are protected by copyright, trademark, and database rights. Any unauthorized reproduction, representation, modification, or exploitation is prohibited.

The "Wisebled Market" brand and Wisebled logo are registered or pending trademarks of Wisebled Tec Ltd. Their use without prior written authorization is strictly prohibited.

Third-party seller trademarks, logos, and content remain the property of their respective owners and are displayed on the platform with their authorization or in the course of their commercial activity.

This legal notice is governed by the laws of the Republic of Cameroon. In the event of a dispute relating to access to or use of the site, and failing amicable resolution, the competent courts of Douala shall have exclusive jurisdiction, subject to mandatory consumer protection provisions applicable in the user's country of residence.

Accessing the site from a foreign territory implies compliance with the user's local legislation. Wisebled does not guarantee that content or services comply with the laws of all countries; it is the user's responsibility to verify the legality of their use.

To report an infringement of your intellectual property rights: legal@wisebled.com, with required evidence (ownership, description of infringement, URL).